Refund policy

1. 30-Day Money-Back Guarantee

  • First Subscription Order: Eligible for a full refund within 30 days of delivery. The guarantee applies only to the very first subscription order and does not apply to subsequent recurring renewals or shipments.

  • One-Time Purchase Orders: Eligible for return and refund within 30 days of delivery.

  • Return Requirement: The entire order must be returned to qualify for a refund.

2. Return Process & Conditions

  • Prior Authorization Required: Customer service must be contacted to approve the return prior to shipping. Unauthorized returns will be refused or deemed ineligible for a refund.

  • Information to Provide: Order number, purchase details, reason for return, and tracking information once dispatched.

  • Return Shipping Fees: Customers are responsible for return shipping costs; prepaid return shipping labels are not provided.

3. Cancellations, Modifications & Damaged Items

  • Order Modifications / Cancellations: Requests must be made within approximately 1 hour of placing the order. Once processed, packed, or shipped, orders cannot be modified or canceled.

  • Damaged, Defective, or Missing Items: Must be reported within 30 days of delivery with photos or supporting proof. Verified issues will be resolved with a replacement or refund.

4. Return Address

  • DEOS Returns

    7 Boulden Circle, New Castle, DE 19720, USA